Terms of service.

Terms of Service

1. Introduction

This website is operated by Dr Katelyn Lord. By accessing or using this website, you agree to these Terms of Service. These terms explain how services are offered, booked, and paid for. Please read them carefully before booking a session.

2. Services

I currently offer online psychology sessions and Empowered Relief sessions. All sessions take place online via a secure video platform. Session content is provided for therapeutic purposes only and does not replace medical advice from a GP or other healthcare professional.

3. Booking and Payment

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Sessions must be booked in advance.
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Payment is required via bank transfer at least 24 hours before your scheduled appointment.

If payment is not received by this time, your appointment may be released or rescheduled.

Session fees are outlined on the Fees page of this website.

4. Cancellations and Refunds

Cancellations made more than 48 hours before your appointment will not incur a fee.

Cancellations made less than 48 hours before the appointment, or failure to attend, may be charged at the full session fee.

Refunds are only issued at the discretion of the practitioner in exceptional circumstances.

5. Confidentiality and Data Protection

All sessions are confidential within the limits of professional and legal requirements. Information shared during therapy is handled in line with the Data Protection Act 2018 and UK GDPR. Your personal information will never be shared with third parties without your consent, except where there is a legal or safeguarding obligation. For full details, please refer to the Privacy Policy.

6. Professional Standards

Dr Katelyn Lord is a HCPC-registered Practitioner Psychologist and abides by the HCPC Standards of Conduct, Performance and Ethics.
Therapeutic work is also informed by the British Psychological Society (BPS) professional guidelines and the National Institute for Health and Care Excellence (NICE) evidence-based recommendations.

7. Technology and Online Sessions

You are responsible for ensuring that your internet connection and environment are suitable for confidential online sessions.
 In the unlikely event of a technical failure, I will attempt to reconnect or reschedule where necessary.

8. Emergencies

This service is not an emergency or crisis service. If you are in immediate danger or require urgent mental health support, please contact your GP, NHS 111, or emergency services.

9. Website Content

All content on this website is for informational purposes only. It should not be considered a substitute for professional mental health or medical advice.

10. Changes to These Terms

These Terms of Service may be updated periodically to reflect changes in practice or legislation. The latest version will always be available on this website.